Loved everthing. My 2 boys spent hours in the pool. Staff were very friendly. Very clean and a good location.
Miah
2024年8月
The staff were so friendly and accommodating. The facilities were lovely and well looked after, you can get towels when using the facilities which saves having to bring them down, all freshly washed and dried for you. We stayed in the Preston suite and we were pleasantly surprised at the size of them room. The cleanliness was amazing throughout the whole hotel, we came as a couple this time but have booked again to take the kids, it's a nice getaway whether it be as a couple or a family. Great pubs and food options close Although the on site restaurant is more than good enough, with everything reasonably priced. The staff were nice enough to grab us some cutlery as we had ordered take out food to our room but needed forks after the restaurant had closed, no problem in providing us with these.
Jade
2024年3月
We enjoyed staying somewhere with a bit more personality than the hotels we usually stay in. We are a family of four and had two rooms next to each other - both were good. The breakfast on the Friday was nice (better than on the Thursday). There was plenty of parking and our children loved the pool. The staff were mostly really lovely, especially the poor cleaning lady who was very nice about our son being sick on the bed!
Rachel
2024年1月
Rachel on reception was super friendly and helpful. The room was nicely modernised and the addition of a fan was welcome. We didn't use the restaurant but it looked very welcoming. Communal areas nicely renovated since our last visit too.
Kate
2023年8月
The staff were very welcoming on check in and on the bar when we got a drink, we even spoke to housekeeping who couldn't do enough. The rooms were clean, had good facilities & nice bits of attention to detail, plus the shower had power!. The leisure facilities were some of the nicest range I've seen and were a complete bonus to staying here. Please look after the chef because food in the restaurant was fabulous. The tomato soup was the best I've ever had, fish and chips delicious and tried my daughters carbonarra which was cooked to perfection. The service was great and the young lad waiting on had a great personality too and I'm glad it shone through, service for a company can sometimes become professional but regimented. A great team doing a great job.
Debbie
2023年8月
Breakfasts were lovely. Staff were great. Pool was warm, but jacuzzi was broken. Spa area was beautifully hot and the steam room was extremely hot - so good! Almost as hot as the saunas in Austria and Germany! Probably the best one I have experienced in the UK! The sauna was normal UK temperature though - I would have liked this to be hotter like traditional European saunas.
Muller
2023年11月
room clean and tidy. swimming pool area was good and free as a guest. Food was OK, but too almost an hour to arrive when I had my evening meal. staff were friendly and helpful in all areas
Claire
2024年2月
The staff are kind and helpful. Rooms were spacious and clean. We enjoyed the breakfast. The spa area was nice, there's building work going on at the hydro area but everything else was working fine
Cassandra
2024年7月
Definitely improved since our last visit. Lots of cleaning being done, especially in the Spa. Room had everything we needed and the bed was comfortable.
Frances
2024年12月
The staff were so friendly and helpful. The restaurant drinks and food was lovely. Bed was comfortable. Lighting in the bathroom was really bright and good for getting ready
Lara
2024年7月